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Travel

Passport Not Received Statement (Form DS-86)

Report a mailed passport that never arrived.

We'll guide you through it, step by step

  • ✓Simple questions in plain language — no legal jargon
  • ✓We fill in the official form and check for common mistakes
  • ✓Private — no document uploads

Free to start • No credit card • Official form

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Estimated fee

No government fee (if filed within 90 days)

View official fee calculator ↗

Typical timeline

2 to 6 weeks

Category

Travel

Who qualifies

U.S. citizens whose new passport was mailed within the last 90 days but never received. If more than 90 days have passed since issuance, you must apply anew on Form DS-11.

The step-by-step roadmap

  1. 1

    Check Your Delivery Status

    Look up your passport application status online. Verify that the passport was mailed and confirm your shipping address.

    Watch out: Wait at least 10 business days after mailing before submitting this claim.
    Common rejection reason: Filing before the passport has actually shipped or within days of mailing.
  2. 2

    Confirm Eligibility Window

    Calculate the time elapsed since the passport issue date. You must file within 90 calendar days.

    Watch out: Missing the 90-day window means you will have to pay full fees on Form DS-11.
    Common rejection reason: Submitting after 90 days have elapsed from the official issue date.
  3. 3

    Complete Form DS-86

    Provide personal details, your application locator number, and your mailing address. Sign and date the statement.

    Watch out: Ensure the signature date matches your submission date accurately.
    Common rejection reason: Leaving the signature line blank or providing mismatched contact details.
  4. 4

    Mail Form DS-86

    Send the signed form to the National Passport Processing Center address listed in the instructions.

    Watch out: Use a trackable mailing method to confirm receipt.
    Common rejection reason: Mailing to an incorrect regional center or general government agency.

Documents you'll need

  • Form DS-86

    The signed and dated statement confirming non-receipt of your passport.

    Note: Must have an original handwritten signature.

  • Application Locator Number

    The unique 9-digit tracking number from your original application.

    Note: Found on your online passport status page.

  • Copy of Valid Government Photo ID

    A clear photocopy of your driver's license or state ID card.

    Note: Include front and back copies if requested.

Ready to start?

Run the free eligibility check first, then get your personalized roadmap and document checklist.

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Fees and timelines are as published by the relevant agency and may change — verify before filing. This guide is general information, not legal advice.